I. Legal Compliance and Anti-Fraud
1. Users must agree to AML/KYC/KYT policies. Placing an order constitutes acceptance of these policies.
2. All transactions must comply with Chinese laws and regulations. Illegal acquisition or use of cryptocurrency is prohibited. Violators will have funds frozen and be reported to public security authorities.
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II. Account Real-Name Requirements and Restrictions
3. Registration must use real identity (name cannot be modified). Withdrawal accounts must match the registered name.
4. Trading on behalf of others, transferring, or selling accounts is prohibited. Violators will have accounts and orders frozen.
5. Only one account per person is allowed. Multiple account operations are prohibited.
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III. Exchange Rules and Fees
6. Cryptocurrency exchange rates are non-fixed and fluctuate in real-time with the market (e.g., Bitcoin rates auto-updаte).
7. All transfer fees are borne by the customer.
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IV. Transaction Process and Operational Standards
8. Payment in source currency must be completed within 30 minutes after order placement. Orders exceeding this timeframe will auto-cancel.
9. Single orders require one-time full payment. Split payments or supplemental orders are prohibited.
10. Manual orders require placing the order before payment. Disclosing actual payment amounts is prohibited.
11. Automatic orders require pre-verification of account details. Transactions execute immediately after payment. Users assume full responsibility for errors.
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V. Working Hours and Timelines
12. On business days (Mon-Fri, 9:00-23:00 GMT+8), target currency will be paid within 0-1 hours after receiving source currency (excluding reviewed transactions).
13. Non-business days (Sat-Sun) process orders without time limits, completing all same-day.
14. Orders under review may experience delayed payments or indefinite suspension due to force majeure.
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VI. Refunds and Order Termination
15. Cancellation requests after target currency payment will deduct fees before refunding to original accounts.
16. Unresponsive customers during review periods (>24 hours) will have orders canceled and funds refunded minus fees.
17. Cryptocurrency transfers are irreversible post-transmission. Refunds are prohibited.
18. Failed audit orders will be refunded to original accounts minus fees.
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VII. Liability and Disclaimer
19. Customers bear full responsibility for losses caused by incorrect account details, disclosed payment amounts, or operational errors.
20. No liability for losses caused by cryptocurrency platform collapses or force majeure events.
21. Refunds for source currency platform collapses depend on transfer feasibility.
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VIII. Order Management and Modifications
22. Erroneous orders must be deleted immediately. Multiple concurrent orders are prohibited.
23. Active orders cannot be modified arbitrarily. Changing recipient accounts requires strict compliance (e.g., name consistency).
24. Invalid orders require re-submission. New orders prevail.
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IX. Information Security and Monitoring
25. Account password disclosure is prohibited. Avoid operations on public devices.
26. Proxy server logins are prohibited. Violators will have orders frozen and face investigations.
27. Payment amounts must match order values. Disclosing actual amounts to prevent fraud is mandatory.
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X. Transaction Dispute Resolution
28. Order inquiries must contact customer service within 7 days. Queries beyond 30 days will not be accepted.
29. The website retains only last 2 months’ order records. Customers must self-archive historical data.
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XI. Legal Validity and Official Channels
30. Only official website orders hold legal validity. Other communication channels (email, web chat, etc.) cannot serve as transaction evidence.
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XII. Miscellaneous
31. Unspecified matters will be resolved through mutual customer-company consultation.
32. Placing an order constitutes acceptance of this exchange agreement.